All solutions
Support tickets pile up and the urgent ones get buried
We read every ticket, work out what it needs and how urgent it is, then route it.
What goes wrong today
Your team is buried in tickets, and sorting them by hand is slow and never quite consistent. Replies go out late, tickets land with the wrong people, and the customer who actually had an emergency waited behind ten who did not.
What we do about it
We read what the customer actually wrote, decide what they need and how badly, and send the ticket to the team that can answer it. The questions you get every day can be answered on the spot, so your team keeps the hard ones.
Capabilities
What you get
Reads what the customer actually wrote
Spots the angry ones and the urgent ones
Sends each ticket to the team that can answer it
Answers the questions you get every day
Integration with Zendesk, Freshdesk, Intercom
Shows whether you are answering as fast as you promised
Ready to automate customer support triage?
Book a demo to see how Codnov AI can transform your customer support triage workflows.