Your phone rings and nobody can answer it

AI agents that answer and make real phone calls in any language — lead qualification, appointment booking and support on your existing number, 24/7.

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What it sounds like

A tool-hire shop, twenty to ten at night. The shop is shut. This is the call that would otherwise have been a voicemail nobody returned.

  1. 0:00AgentGood evening, Kochi Tool Hire. We're closed until eight, but I can take a booking now.
  2. 0:05CallerDo you have a nine-inch angle grinder free from Thursday?
  3. 0:10AgentTwo are free on Thursday. Is that for the day, or Thursday through the weekend?
  4. 0:16CallerThursday to Sunday. And I'll want the diamond blade with it.
  5. 0:22AgentHeld for you — Thursday from eight, back by Sunday six. Can I take a name and number against the booking?
  6. 0:30CallerAnil. Nine eight four seven zero, one two three four five.
  7. 0:36AgentBooked, and you'll get the reference by text. The deposit is a counter question, so I'll leave that with the morning staff.
At 0:22 the booking is held. Everything before it is qualifying; everything after is admin. The shop was shut for the whole call.Sample call. Codnov has not published a customer transcript, and this is not one.

Your callers pick the moment. The agent is there for it.

Here is how it works: the agent answers on the number you already publish, at any hour, and does the part of the call that is procedure — checking what is free, holding it, taking a name and a number. When a caller asks something only a person should answer, it says so, takes the details, and the question is waiting for your staff in the morning with the call attached.

Let's see how this works in practice:

Booking after hours

The caller wanted Thursday. The shop was shut. Thursday is held anyway.

First call
  • Agent“Good evening, Kochi Tool Hire. We're closed until eight, but I can take a booking now.”
  • Caller“Do you have a nine-inch angle grinder free from Thursday?”
  • Agent“Two are free on Thursday. Held for you — Thursday from eight, back by Sunday six. Can I take a name?”
The confirmation8:05 AM IST
  • Agent“Morning, Anil — Kochi Tool Hire. Your grinder and blade are set aside for Thursday. See you at eight.”
  • Caller“Brilliant, thanks.”
The calls shown above are samples. Codnov has not published a customer transcript.

Handing over

A question the agent should not answer goes to a person, with the context attached.

First call
  • Caller“If I return it a day early, do I get part of the deposit back?”
  • Agent“That's one for the counter — I don't want to give you the wrong answer. I'll have someone call you back. Is this the best number?”
  • Caller“Yes, this one.”
The callback10:24 AM IST
  • Staff“Hi Anil, it's Priya at Kochi Tool Hire — you asked about early returns on the deposit. Here's how that works.”
  • Caller“Great, go on.”
The calls shown above are samples. Codnov has not published a customer transcript.

One action during the call, not a form afterwards.

The agent holds the booking while the caller is still on the line, with one call to your booking system. The hold, the caller's details and anything it could not answer are written to the record before the call ends — so nobody transcribes a voicemail in the morning.

Tool
hold_booking(item, from, until, caller, note?)
Request
hold_booking({  "item": "grinder-9in + diamond blade",  "from": "2026-09-10T08:00+05:30",  "until": "2026-09-13T18:00+05:30",  "caller": "Anil · +91 98470 12345",  "note": "Deposit question — for the counter."})
  • caller defaults to the number this call came from
  • note is optional, and is what the morning staff read first
Result
{ "held_until": "Thu 08:00 IST", "ref": "KTH-0412" }
The hold the agent placed during the call above.The calls shown above are samples. Codnov has not published a customer transcript.

Call 1 · Inbound · 9:41 PM · Ended

TranscriptSummaryBooking

parent_call_id

Context note

Held a grinder Thu–Sun; deposit question left for the counter.

Call 2 · Outbound · 8:05 AM · Ended

opening line from the agent's own configuration

TranscriptSummaryBooking
The morning call was linked back to the night one.The calls shown above are samples. Codnov has not published a customer transcript.

Want to hear it on your own number?

This is one shop and one evening. If you want to hear how it would handle your callers, talk to an expert and we will walk through a real call with you.

The calls shown above are samples. Codnov has not published a customer transcript.

How it goes

  1. 01

    Tell us what people ring about

    The questions you answer twenty times a day, and the ones you would rather a person took.

  2. 02

    We build the agent

    It learns your answers, your booking rules, and the point at which it should hand over.

  3. 03

    It picks up your number

    Nothing for callers to learn and no new number to publish. It answers when nobody else can.

What you end up with

  • Calls answered in any language your callers speak, around the clock

  • Lead qualification and appointment booking, handled on the call

  • Your existing number, so there is nothing for callers to learn

  • A handover to a person the moment the agent is out of its depth

Problems we have already solved

Customer Support Triage

Support tickets pile up and the urgent ones get buried

We read every ticket, work out what it needs and how urgent it is, then route it.

Read it →
Lead Scoring & Routing

Your best enquiry sat in a queue for two days

We sort incoming enquiries by how ready they are to buy, and pass the best ones to your team.

Read it →

What people ask first

Which languages can it handle?
Any language your callers speak, on the same number.
Do we need a new phone number?
No. It answers the number you already publish.
What happens to a call it cannot handle?
It hands the caller to a person. The agent does not improvise on anything it was not built for.
Can it make calls, or only take them?
Both. It places calls as well as answering them — follow-ups and reminders included.

Sound like your problem?

Tell us what happens today. We will tell you what we would build.

Talk to an expert

The other five